Customer Stories
★★★★★

Real operators.
Real results.

BookWorks has been running petroleum operations for more than 30 years. These are the people and companies who trust us with their business — in their own words.

Tim Hutchens — President, Hutchens Petroleum Corporation
Hutchens Petroleum Corporation
Petroleum Marketer · BookWorks Customer
Featured Customer

The differentiating factor for us when choosing to go with Key Information Technologies was Jeff’s passion and understanding of the industry and his drive to help us automate as many processes as possible.

Tim Hutchens
Hutchens Petroleum Corporation
Industry expertiseProcess automationLeadership
More from our customers

What the industry
is saying.

Petroleum marketers, home heating operators, and fuel wholesalers on their BookWorks experience.

Ruhi Mistry — Office Manager, Next Level Petroleum LLC
★★★★★

“Key Information Technologies has consistently demonstrated reliability, technical excellence, and a commitment to our success. We are proud to recommend them.”

Our partnership with Key Information Technologies began in 2016, and since then their team has played a pivotal role in modernizing and strengthening our operational capabilities. They designed and developed our BookWorks application — a fully customized platform built around our internal processes. What stood out most was the thoughtful approach taken with every feature, consistently looking beyond the immediate request, anticipating future needs, and building solutions that supported our long-term growth.

Jeff and his team exemplify professionalism, responsiveness, and genuine partnership. Their ability to create interfaces between BookWorks and third-party systems, as well as provide custom enhancements when needed, has added tremendous value. They have become far more than a vendor — they are a trusted and dependable ally in our operations. I highly recommend Key Information Technologies to any business seeking a knowledgeable, innovative, and truly collaborative IT partner.
Ruhi Mistry
Office Manager · Next Level Petroleum LLC · BookWorks Customer since 2016
★★★★★

“The Kiesel Company’s diversified wholesale service portfolio required a software solution that was open enough to support environmental operations and residual fuels while not compromising on distillate pricing, meter importation, and fuel tax reporting. BookWorks was recommended by a vendor and has met Kiesel’s high expectations. The software’s success is driven by its principals’ dedication to the continuous improvement and refinement of their product.”

P
Patti Sutherlin
💬

Additional customer testimonial coming soon.

What customers talk about

The themes that come up most.

📞
Support quality

USA-based petroleum people who know what a BOL is, who pick up the phone, and resolve issues on the first call — included in the monthly fee.

🤖
Process automation

From Pulse BOL automation to DTN pricing feeds to MobileConnect driver workflows — customers highlight BookWorks’ drive to eliminate manual processes and scale without adding headcount.

🔨
Custom software capability

Many businesses have specialized workflows off-the-shelf solutions can’t handle. Customers highlight Key’s ability to build, adapt, and integrate BookWorks as a major differentiator.

🔗
Industry depth

Customers describe relief at working with a team that genuinely understands petroleum — distillate pricing, meter importation, fuel tax — without needing to be taught the basics.

🤝
True partnership

Customers consistently describe Key as more than a vendor — a trusted ally that anticipates future needs, builds for long-term growth, and remains invested in client success year after year.

🏢
Independence & stability

With PDI having acquired FACTOR, DM2, and Pinnacle, customers value Key’s independence — stable pricing, consistent team, and no acquisition risk to their platform investment.

Want to hear it directly?

Talk to a
BookWorks customer.

The best reference is a direct conversation with a BookWorks customer who runs an operation like yours. We’re happy to make those introductions. Just ask.